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Covid-19 (Coronavirus)

Covid-19 (Coronavirus)

1st May 2020 – Opening

Today, we received guidance that we can open subject to having the required PPE and processes in place. We will open slowly and carefully.
1. We have also allowed sufficient time in our diary to ensure that our service remains a booked appointment service only. This has always been the case.
2. We will ensure that all of our clients receive the safest care by allowing sufficient time between appointments for us to clean our office and equipment.
3. We have the requisite PPE and documented safe working practices.
4. For those seeking ear wax removal with an existing perforation tympanic membrane we are not allowed at this time to perform micro suction. We are awaiting a decision from our professional body and that of the ENT Consultants on a national level.

We have always been a safe, client centered clinic, ensuring that we always obtain the best possible outcome for our clients.

19th March 2020 – Update

As Plymouth’s leading private hearing care practice, we have had to make the difficult decision today to close both of our practices until the current situation improves.

YOUR SAFETY is our primary concern and this is a decision we have had to take as a socially responsible company.

As the first local private hearing aid practice to close, we felt it necessary and the only course of action available to take.

25th March – Government update

This afternoon, the goverment made audiology an exempt business meaning that we can trade and remain open for hearing aid repairs. We have decided to remain shut and I see no clinical justification to open as it is simply not safe to do so. This view is supported by colleagues in the industry and medical friends of mine who are working on the front line at Derriford hospital. We are still offering a skeleton service for hearing aid repairs (stricly by arrangement) and happy to offer telephone advice and hearing aid programming using the internet where we can.


We have had stringent hygiene processes in place since early February, but now we have to adhere to the current Government guidelines by stopping ALL non-essential contact and maintaining a distance of at least 2 meters. For obvious reasons, if we continue to practice, we would be in breach of the 2 meter rule.

My wife Betina, is an Occupational Therapist in the NHS working with stroke patients. In view of this, we have also taken this decision to ensure that I do not contract this virus and then pass it on to her, her vulnerable patients or any of my valued clients. The risks of contracting this virus in our line of work is significant and that risk needs to be stopped as soon as possible.

My work

The work I do as an audiologist, helps our clients hear better, reduces social isolation and helps people to re-engage with their families and friends. Whilst my work is important and thoroughly enjoyable, it is not as critical or as comparable to the life-dependent work that the medical teams are dealing with on the front line.

In terms of service available, we are offering a reduced telephone service from Mon-Fri (9.00am to 5.00pm) but no face to face appointments are available.

Internet programming – many of our clients are using our internet based service for hearing aid programming and re-adjustment. This means I can still support our hearing aid clients without them stepping foot in our Practices. Please let us know if you wish to take advantage of this service.


Please keep your loved ones and families safe. Your home is a place of safety and should be protected from un-neccessary visits by sales persons, cold callers and others who may put you and your families at risk.

When all this is over and our doors open for business again, we hope you will support all the independent businesses in Plymouth and surrounding areas. We are all part of your community, providing services, advice and support and to put it honestly, we all need your help.

Here at Plymouth Hearing Centre, we would love you to become clients of ours when the time is right. We always have your best interests at heart.

Keep well, stay safe

Kevin Carlyon – Director / Audiologist

COVID-19 Links
NHS website
UK Government website

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